Our contact details:

Name: Cheryl Wilbraham
Phone Number: 01332 703120
E-mail: cheryl@cherylwilbraham.com

Personal information we collect:

We currently collect and process information directly provided to us by the consumer such as names, contact details, delivery addresses, and other directly provided information. This information is required to fulfil delivery of products purchased from our site. This information is only acquired and stored with direct consent.

Information such as IP address, language preferences, device location, and device characteristics, which is not identifying data, may be automatically collected when you visit and navigate the site. Our site uses cookies, the policy for which can be found here.

We do not share any information provided to us with any other entities, apart from delivery addresses for delivery of products.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

1. Your consent. You are able to remove your consent at any time. You can do this by contacting: cheryl@cherylwilbraham.com
2. We have a contractual obligation.
3. We have a legal obligation.

How we store your personal information:  

We keep directly provided personal information for 1 year, or 2 years if you register interest with us directly in terms of signing up to the newsletter or being a recurring tuition customer. We will only store information two years if you register your interest with us.

Information collected through cookies will be stored for 1 day. We will then dispose your information by deleting the information to make it irretrievable.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at cheryl@cherylwilbraham.com if you wish to make a request.

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Cheryl@cherylwilbraham.com
01332 703120

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane, Wilmslow
Cheshire SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk